FAQs
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Do you offer shipping?
Yes!
We ship right around Australia, with shipping costs calculated at checkout. All artwork is shipped with both insurance and signature on delivery.
We also offer to deliver throughout Brisbane, free of charge!
Whilst based in Australia, we also offer shipping internationally. Please note that shipping (and orders) will be charged in Australia dollars ($AUD) and you must contact us to arrange international shipping.
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When can I expect my order?
We aim to post your order within:
Standard Shipping: 7 business days; and
Express Shipping: 2 business days
Please note that during times of high demand, processing times may vary. But we will endeavor to provide you with updates if this is the case.
Unfortunately, we cannot always predict shipping times or unforeseen delays.
If you require your purchase for a special occasion, please get in touch and we will try to work some magic!
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What happens if my work was damaged in transit?
Whilst we take the upmost care when packaging your work, we know that accidents can happen - no matter how careful!
If you find your artwork has been damaged in transit, please contact us within 72 hours after delivery.
For insurance purposes, we request that you take clear photos of both the:
damage; and
packaging.
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Do you offer layby?
Absolutely and we are happy to work with you to determine a layby arrangement that suits you!
Simply contact us with the name/s of the work you would like to purchase.
We will then arrange a 30%* deposit to secure your purchase (*smaller deposits are offered in certain situations).
We will then work with you to determine the layby period and how frequently you would like to make payments.
Once the balance of the work has been paid, your purchase will be ready for pick up or shipped to you as soon as possible.
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I'm not sure the piece will work in my space, can you help?
We understand that purchasing artwork can sometimes be a big decision!
If local to Brisbane, we are happy to offer free home visits. We can bring a collection of work to trial in your space, with absolutely no expectations.
If you aren’t a local, don’t worry! Simply get in touch with a photo of your space, and we can provide free mock-ups of how the work might look in -situ!
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Do you offer returns?
We ask that you please choose your artwork carefully, as we do not accept returns due to a change of mind.
We do, however, want you to be happy with your purchase. So if something isn’t working, please get in touch within 72 hours to discuss.