Refund policy

Subject to our Terms of Service, Aspire warrants that Amber, Artwork & Artist Products will be free from Defects under normal application, use and conditions during the Aspire Warranty Period.

Aspire acknowledges that Aspire’s goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). The Customer is entitled to a replacement or refund for a Major Failure and compensation for any other reasonably foreseeable loss or damage. The Customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a Major Failure.”

As outlined in the Terms of Sale, available above,  Aspire does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use at any time after the risk passes to the purchaser.

Aspire also does not provide a refund for ‘change of mind’.

Refund requests must be made directly to Aspire at info@aspiregallery.com.au

Following your approved request for a refund, Aspire will credit the amount paid for the returned product within five business days, (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the credit card or PayPal you used to make the original purchase.

Aspire does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback.